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Terms & Conditions

A legal disclaimer

This legal disclaimer governs your use of the NOVA Elite Cleaning website and services. By accessing our website or booking our services, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website or services.

No Warranties The information provided on the NOVA Elite Cleaning website is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

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Limitation of Liability In no event will NOVA Elite Cleaning, its employees, agents, or contractors be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website or our services.​​

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Changes to Services and Pricing

NOVA Elite Cleaning reserves the right to make changes to the services and pricing listed on our website at any time without notice. We also reserve the right to refuse or cancel any orders placed for services listed at an incorrect price.

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Indemnity

You agree to indemnify, defend, and hold harmless NOVA Elite Cleaning, its directors, officers, employees, agents, and contractors from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including but not limited to attorney's fees) arising from:

  1. Your use of and access to the website.

  2. Your violation of any term of these terms and conditions.

  3. Your violation of any third-party right, including without limitation any copyright, property, or privacy right.

 

Governing Law

This disclaimer and the relationship between you and NOVA Elite Cleaning shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within [Your State/Country].

Contact Information If you have any questions about this legal disclaimer, please contact us at us at info@novaelitecleaning.com

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Severability

If any provision of this disclaimer is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that this disclaimer will otherwise remain in full force and effect.

The basics

Booking and Payment

  • All bookings are subject to availability.

  • Payment is due upon completion of services unless otherwise agreed in writing.

  • We accept various payment methods, including credit/debit cards, checks, and online payments.

Customer Obligations

  • Customers must provide access to the premises at the agreed time.

  • Customers should ensure the removal of small items and breakables from the areas to be cleaned.

  • NOVA Elite Cleaning is not responsible for moving heavy furniture, electronics, or fragile items.

Service Satisfaction

  • We aim to provide the highest quality service. If you are not satisfied with our work, please contact us within 24 hours so we can address any issues.

  • Our satisfaction guarantee does not cover pre-existing conditions or damage that cannot be cleaned or repaired.

Cancellations and Rescheduling

  • Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment.

  • Cancellations made less than 24 hours in advance may incur a cancellation fee.

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Privacy

  • We respect your privacy and will not share your personal information with third parties without your consent, except as required by law.

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Refund Policy

 

Service Guarantee

  • NOVA Elite Cleaning offers a satisfaction guarantee. If you are not satisfied with the quality of our service, please contact us within 24 hours. We will re-clean the affected areas at no additional cost.

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Refund Eligibility

  • Refunds are issued at the discretion of NOVA Elite Cleaning. We will evaluate the situation and determine if a refund is warranted based on the following conditions:

    • The customer has contacted us within 24 hours of the service.

    • A re-cleaning attempt has been made and the customer is still not satisfied.

    • There is evidence of a service failure or negligence on our part.

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Partial Refunds

  • In some cases, partial refunds may be issued if only certain aspects of the service were unsatisfactory.

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Non-Refundable Situations

  • Refunds will not be issued for the following situations:

    • Cancellations made less than 24 hours in advance.

    • Issues arising from customer-provided equipment or cleaning agents.

    • Pre-existing conditions or damage that cannot be cleaned or repaired.

    • Failure to follow post-cleaning care instructions provided by our technicians.

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Processing Refunds

  • If a refund is approved, it will be processed within 7-10 business days. Refunds will be issued to the original payment method used during booking.

Refund Policy

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